How It Works – Simple, Transparent Bifold Door Repairs

At Pro-Lock, we believe fixing your bifold doors should be straightforward and stress-free.

That’s why we’ve created a clear, step-by-step process with no jargon, no hidden fees, and complete peace of mind.

1. Get in Touch

Call us or email using the link below to let us know what’s wrong with your bifold doors. Whether they’re misaligned, sticking, or not locking properly, a brief description and your location give us a starting point before we visit.

Ready to get started?

2. Share a Few Details

We may ask a couple of simple questions about the fault — such as whether the doors are jamming, draughty, or dropping on the handle side.

Don’t worry if you’re not sure — it just helps our engineers prepare and ensures they bring the right tools and parts.

3. Free Assessment

One of our engineers will visit your property for a free, no-obligation assessment. There’s no callout charge.

A 20–30 minute inspection lets us check for hidden problems like incorrect toe and heel alignment.

Benefit to you: you only pay for the work you actually need — no guesswork, no surprises.

4. Clear, Transparent Quote

Within 48 hours, you’ll receive a written quote by email. Essential repairs are listed separately from optional recommended improvements, so you stay in control of the cost.

You’re free to approve, decline, or ask questions before we go ahead.

5. Booking

When you’re happy with the quote, we schedule a convenient appointment — with fast callouts often available for urgent issues.

Pay on completion for complete peace of mind — you only pay once the work is completed to your satisfaction.

6. Ordering Parts & Preparation

We order and carefully check any required parts before your appointment to avoid delays.

We also prepare our engineers and tools to ensure your repair is done efficiently and correctly the first time.

7. Professional Repair Service

On the day, our skilled engineers carry out the repairs. Common work includes:

Re-alignment and servicing to correct dropped or misaligned panels
Replacement of rollers, hinges, handles, and gaskets
Adjusting locks and mechanisms to ensure your doors close securely
Sourcing hard-to-find or obsolete parts via trusted suppliers

Benefit to you: your doors will slide smoothly, seal properly, and lock securely once again.

8. Payment on Completion

Once the work is completed to your satisfaction, you pay the quoted amount.

We accept bank transfer, debit card, or credit card — giving you complete peace of mind before parting with any money.

9. Friendly, Reliable Service

Our engineers explain everything in plain English, keep appointments on time, and leave your home as tidy as they found it.

10. Preparing the Area

For safety, we ask that you leave around 2 metres of clear space inside and outside the bifold doors if possible. In poor weather, we may reschedule to protect your home, your glazing, and our staff.

Why Customers Choose Pro-Lock

Specialists in bifold door repairs across Norfolk, Suffolk, Cambridgeshire, Essex, Kent & East Sussex
Fast response times with local engineers
Transparent pricing and pay on completion for complete peace of mind

Book Your Free Assessment Today

Don’t struggle with stiff, draughty, or misaligned bifold doors any longer.

We’ll get your doors working like new — simple, transparent, and stress-free.

Click to request a free assessment visit

Is this service expensive?

Save money long-term with professional servicing and maintenance.
Well-maintained bifold doors last for years and reduce the need for frequent part replacements.
Thinking of replacing? Consult us first for an honest opinion.
Potential big savings by restoring confidence in your existing doors instead of replacing them.

My bifold doors are difficult to open. What could be the cause?

Common issue: Misaligned "toe and heel" during initial setup of double-glazed units.
Impact: Doors drop, causing frame catching, loose/damaged seals, locking difficulties, and potential mechanical failures.
Hinge adjustments won’t fix it – they often make the problem worse.
Good news: If caught early, it’s a simple fix.
Next step: Contact us promptly to book an assessment visit

I've been told I need new bifold doors?

Common scenario: Companies that sell new doors may push replacements instead of repairs.
Our approach: We rarely decline repair requests and always give an honest, unbiased opinion.
Warranty-backed: If we believe doors are beyond repair, we won’t attempt the work.
Save money: By consulting us first, you may avoid unnecessary replacement costs driven by sales motives.

Why not consider using a builder or handyman for the repair?

Your choice: You decide, but many of our jobs involve fixing poor installations or failed repairs by builders, locksmiths, and even large installers.
Specialist expertise: Our engineers are trained, insured, and experienced specifically in bifold door repairs.
Right tools & parts: We use proper equipment and have fast access to replacement parts.
Brand knowledge: Familiar with all major bifold door brands, ensuring lasting repairs – not just quick fixes.
No pressure: We provide a free, no-obligation quotation so you can make an informed decision.

What is "Toe and heel" ?

Structural integrity: Bifold doors rely on the double-glazed unit for stability.
Natural movement: Panels expand and contract with weather, causing doors to drop over time.
When it happens: Often within the first few years of poor installation, or roughly every 10 years as routine maintenance.
DIY warning: Units are very heavy – attempting repairs without proper equipment risks glass damage or serious injury.
Our expertise: Engineers have the right lifting tools, full knowledge of the process, and full insurance.
Free assessment: Contact us to arrange a complimentary visit.

What services do you offer?

Full range of bifold door services:
- Rollers & hinges
- Lock mechanisms
- Gaskets / seals
- Magnet catches
- Lock cylinder upgrades to 3*
General servicing & alignment
Please note: We do not replace damaged glass – this must be carried out by a glazier.

Bifold Door Repairs You Can Trust

Pro-Lock specialises in expert bifold door repairs and servicing – fixing the problems others can’t.

Save money: Repairs before replacements.
Specialists: Trained, insured engineers with the right tools and parts.
Common issues fixed: Misalignment, dropped doors, rollers, hinges, locks, seals, and security upgrades.
Transparent process: Free assessment, clear quotes, payment on completion.
Peace of mind: Safe, professional, and always customer-first.
Don’t replace your doors unnecessarily – let us restore them.

Bifold Door Repair Specialists

Bifold Door Maintenance, Servicing & Repairs in
Norfolk, Suffolk, Cambridgeshire, Essex, Kent & East Sussex